Gift Cards
Fayez Spa plastic Gift Cards must be physically presented for redemption. Gift Cards are not refundable or redeemable for cash and cannot be used towards the purchase of another gift card. We only honour the dollar amount on the gift card. Prices and services are subject to change without notice. Cancellations or changes given with less than 48 hours’ notice are subject to a 50% charge of the service amount.
Booking Appointments
We recommend booking 3 weeks in advance, if possible, especially for spa packages. A deposit of 50% for services booked is required to confirm your appointment. (The deposit is non-refundable, if less than 48-hours notice of change, modification or cancellation is given.) Arriving late for your scheduled appointment will compromise the full length of your treatment as the next guest cannot be delayed starting theirs. Deposit fee will be charged for any late and missed appointments.
Cancelling, Modifying or Changing Appointments
PLEASE NOTE: Our cancellation policy is in full effect for all bookings regardless of circumstances.
A minimum of 72 hours notice of cancellation or change is appreciated. However, if less than 48 hours notice of cancellation or change to your appointment is given, the 50% deposit fee of the service price will be charged to compensate for the loss of time that was reserved. Changing the date of services within 48 hours of your booked appointment will also result in a loss of deposit. This applies to all spa packages and services booked.
For groups reserving 20 (or more) hours of service, we require 7 days notification to cancel or change, or the 50% cancellation fee will apply. Due to the scheduling of our staff and clients, we must strictly adhere to this policy under any circumstance.
Important Booking Information
Not all spa services are suitable for everyone based on health, therefore in order to ensure that we are providing suitable spa services for you, at the time of booking we kindly ask that you please disclose any allergies or sensitivities, if you are pregnant/nursing and if you have any health conditions such as; recent surgery, cancer, high blood pressure or heart disease.
If you need assistance, please call our spa concierge at 519-652-2780.
