Policies

POLICY

The goal of the Accessibility for Ontarians with Disabilities Act, 2005 (the “Act”) Regulation 429/07 is to create a more accessible Ontario, by identifying, and to the extent possible, preventing, and eliminating barriers experienced by persons with a disability. A standard for customer service (“the Standard”) has been established under the Act to ensure goods and services are, where at all possible, equally accessible to every member of the public.

PURPOSE

At Fayez Spa, we are committed to providing a barrier-free environment for our customers. The purpose of this policy, therefore, (the “Policy”) is to ensure that we meet the requirements of the Standard and promote its underlying core principles, described below.

SCOPE

The Policy applies to all Fayez Spa employees, who deal with members of the public or other third parties. This includes our employees, agents and contractors.

RESPONSIBILITY

Fayez Spa is responsible to ensure that all employees are trained in the application under the Accessibility Standards for Customer Service, and employees are expected to conduct themselves within the spirit and intent of this policy.

DEFINITIONS

Barrier
As defined by the Accessibility for Ontarians with Disabilities Act, 2005 means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communication barrier, an attitudinal barrier, a technological barrier, or a policy or a practice.

Accessibility Report:
The report required to be filed pursuant to section 14 of the Act.

Assistive Device:
Any device used to assist a person in performing a particular tasks or to aid that person in activities of daily living.

Disability: 
Has the same definition as is provided under the Act and Human Rights Code, R.S.O. 1990, c. H.19.

1. any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheel chair or other remedial appliance or device,
2. a condition of mental impairment or a developmental disability,
3. a learning disability, or a dysfunction in one or more of the processes involved understanding or using symbols or spoken language, a mental disorder, or
4. an injury or disability for which benefits are claimed or received under the insurance plan established under the Workplace Safety Insurance Act, 1997 [“handicap” (sic)]

Service Animal
An animal for a person with a disability, if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.

Support Person
A person, who accompanies a person with a disability to assist with communication, mobility, personal care or medical needs or with access to goods or services.

CORE PRINCIPLES OF THE POLICY

We endeavor to ensure that the Policy and related practices and procedures are consistent with the following four (4) core principles:

Dignity
Persons with a disability must be treated as valued customers as deserving of service as any other customer.

Equality of Opportunity
Persons with a disability should be given an opportunity equal to that given to others to obtain, use and benefit from our goods and services.

Integration
Wherever possible, persons with a disability should benefit from our goods and services in the same place and in the same or similar manner as any other customer. In circumstances where integration does not serve the needs of the person with a disability, goods and services will, to the extent possible, be provided in another way that takes into account the person’s individual needs.

Independence
Goods and services must be provided in a way that respects the independence of persons with a disability. To this end, we will always be willing to assist a person with a disability but will not do so without the express permission of the person.

PROVIDING GOODS AND SERVICES TO PEOPLE WITH DISABILITIES

Accessible Mediums of Communication
Fayez Spa strives to communicate with members of the public in a manner that is accessible to disabled persons by way of posting its Accessibility Standards for Customer Service on its website at www.fayezspa.com

Communicating with Persons with a Disability
Fayez Spa strives to communicate with persons with a disability in a manner that takes into account the disability. Approaches for communication are set out in our accessibility training program.

Assistive Devices
Persons with a disability are permitted, where possible, to use their own Assistive Device when on our premises for the purposes of obtaining, using or benefiting from our goods and services.

1. If there is a physical, technological or other type of barrier that prevents the use of an Assistive Device on our premises we will first endeavour to remove that barrier.
2. If we are not able to remove the barrier we will ask the person how he/she can be accommodated and what alternative methods of service would be more accessible to him/her. We will make best efforts to provide an alternative means of assistance to the person with a disability.
3. Staff members will receive training on various Assistive Devices that may be used by persons with a disability while accessing our goods and services.

Service Animals
Persons with a disability may enter premises owned and/or operated by Fayez Spa, accompanied by a Service Animal, and keep the Service Animal with them, if the public has access to such premises and the Service Animal is not otherwise excluded by law.

1. If a service animal must be excluded, we explain to our customer why this is the case and explore alternative ways to meet the customer’s needs.
2. If it is not readily apparent that the animal is a Service Animal, Fayez Spa may ask the person with a disability for a letter from a physician or nurse confirming that the person requires the animal for reasons relating to his/her disability.
3. Staff members will receive training on how to interact with persons with a disability accompanied by a Service Animal.

Support Persons
A person with a disability may enter premises owned and/or operated by Fayez Spa with a Support Person and have access to the Support Person while on the premises.

1. Fayez Spa may, furthermore, require a person with a disability to be accompanied by a Support Person where it is necessary to protect the health or safety of the person with a disability or the health or safety of others on the premises.
2. Staff members will receive training on how to interact with persons with a disability who are accompanied by a Support Person.

Notice of Temporary Disruptions
Fayez Spa will notify customers if there is a planned or unexpected disruption of a facility or service persons with a disability use to access our goods and services. The notice will be posted at the entrance of the applicable premises and on the home page of the Fayez Spa website.

The notice will include the following information:

1. That a facility or service is unavailable.
2. The anticipated duration of the disruption.
3. The reason for the disruption.
4. Alternative facilities or services, if available